Once an appointment has been made to see one of the psychologists, we reserve the whole hour for you. We require 24 hours notice for cancellation of a scheduled consultation. This is to allow the time to offer the appointment to another client who may be on a cancellation list waiting for an appointment. The full fee will be charged for non-attendance or less than 24 hours notice of cancellation. Please note that we do reluctantly use debt collection services for unpaid invoices.