COVID-19 Update – Telehealth & Face to Face sessions

Lockdown #6 – Current Guidelines – No face to face sessions available (some exemptions may apply). Telehealth only.

As we have seen since the start of the global pandemic in 2020, we constantly move in and out of restrictions and lockdowns in order to manage the spread of Covid-19. As a result, the restrictions around offering Telehealth or face to face sessions is also a constantly changing requirement. Williamstown Psychology keep abreast of these changes and will act according to the guidelines set out by the Victorian government.

Please speak to your psychologist or contact our admin team for further information.

As a general practice, we will require masks be worn in the waiting area and into sessions at all times. Your practitioner will advise of the changes with masks at the time of your appointment. We will continue to practice social distancing and ask that you maintain the density quotient numbers for the waiting area. We would like to continue to minimise the number of people in that small space.

We will continue to offer online video conferencing and telephone counselling services (Telehealth).  The federal government has extended the Medicare options for Telehealth until the end of December 2021. We hope it will be extended further, however at this stage Medicare rebated consultations for Telehealth will end at that time. Please ask your psychologist for further information.

If you do have a session booked for a face to face session, please do not attend the rooms if you have been overseas in the past 14 days, you have any Covid symptoms (flu like symptoms, fever, runny nose, body chills, loss of sense of smell, body aches) or if you have been in contact with anyone who has tested positive for Covid-19 or if you have been tested for Covid-19 and are awaiting test results. We can arrange a Telehealth consultation instead.

The federal government have released additional sessions available through the Better Access program. This is available to all people who have had a Mental Health Care Plan in place and utilised 10 sessions in the calendar year. If you have completed all your Medicare sessions for this year (ie 10 rebatable sessions in 1 calendar year), you may be eligible for an additional 10 sessions. Please speak to your psychologist and/or your GP for more information.

We continue to follow Department of Health guidelines around hygiene and encourage you to do the same.

  • Practice social distancing.
  • Throw away soiled tissues.
  • Use hand sanitiser supplied.
  • Stay home if you are unwell – and please get a Covid test if you have any symptoms. We are ensuring team members remain at home if they are unwell.

Telehealth remains an option if you are unwell.

Please be sure to call us on 03 9397 1698 if you have any concerns or email our admin