COVID – 19 Update – Telehealth Face to Face sessions Available

With the easing of restrictions here in Victoria, the government has announced that we may return to face to face counselling. There are still restrictions around face to face counselling as it must be in accordance with all Covid safe guidelines. Masks are required be during face to face sessions. Please speak to your psychologist or our admin staff about how these changes might affect you. We will continue to offer online video conferencing and telephone counselling services (Telehealth).  

If you do have a session booked for a face to face session, please do not attend the rooms if you have been overseas in the past 14 days, you have any Covid symptoms (flu like symptoms, fever, runny nose, body chills, loss of sense of smell, body aches) or if you have been in contact with anyone who has tested positive for Covid-19 or if you have been tested for Covid-19 and are awaiting test results. We can arrange a Telehealth consultation instead.

The federal government have released additional sessions available through the Better Access program. This is available to all people who have had a Mental Health Care Plan in place and utilised 10 sessions in the calendar year. If you have completed all your Medicare sessions for this year (ie 10 rebatable sessions in 1 calendar year), you may be eligible for an additional 10 sessions. Please speak to your psychologist and/or your GP for more information.  

We continue to follow Department of Health guidelines around hygiene and encourage you to do the same.  

  • Wear a mask.
  • Practice social distancing. 
  • Throw away soiled tissues.
  • Wash hands for a minimum 20 seconds regularly, or use hand sanitiser often.
  • Stay home if you are unwell – and please get a Covid test if you have any symptoms. We are ensuring team members remain at home if they are unwell. 

Please stay as healthy as you can and look after your mental health. We are just a phone call away.

Please be sure to call us on 03 9397 1698 if you have any concerns. Most of our team are still working remotely and as a result it may take up to 48 hours to respond to your call or please email us