COVID-19 Update – Telehealth & Face to Face sessions


We are well into the management of the COVID-19 pandemic and guideline around restrictions have greatly eased in recent months. Williamstown Psychology keep abreast of these changes and will act according to the guidelines set out by the Victorian government.

For all current guidelines for face to face consultations, please speak to your psychologist or contact our admin team for further information.

As a general practice, we will require masks be worn in the waiting area and into sessions at all times. Your practitioner will advise of the changes with masks at the time of your appointment. We will continue to practice social distancing and ask that you maintain the density quotient numbers for the waiting area. We would like to continue to minimise the number of people in that small space.

We will continue to offer online video conferencing and telephone counselling services (Telehealth).  The federal government has extended the Medicare options for Telehealth until the end of December 2022. Please ask your psychologist for further information.

If you do have a session booked for a face to face session, please do not attend the rooms if you have any COVID-19 symptoms or if you are required to isolate due to COVID-19 exposure. Remember, we can arrange a Telehealth consultation instead.

The federal government have released additional sessions available through the Better Access program. This is available to all people who have had a Mental Health Care Plan in place and utilised 10 sessions in the calendar year. If you have completed all your Medicare sessions for this year (ie 10 rebatable sessions in 1 calendar year), you may be eligible for an additional 10 sessions. Please speak to your psychologist and/or your GP for more information.

Telehealth remains an option if you are unwell.

Please be sure to call us on 03 9397 1698 if you have any concerns or email our admin