COVID – 19 Update – Stage 4 Restrictions – Telehealth Available

As Victoria is going through the second wave of Covid-19, the state government has implemented Stage 4 restrictions across Metropolitan Melbourne and Mitchell Shire. The rest of the state is in Stage 3 restrictions. Although restrictions have increased, we are keen to continue to support you to feel confident to maintain your focus on your mental health and continue to access the support you are used to receiving from us. 

Due to the stage 4 restrictions, we are open for online video conferencing and telephone counselling services only (Telehealth). The guidelines around face to face counselling are extremely strict and as a result there is no access to this option. We hope to be able to offer face to face counselling again, once it is safe to do so and the department eases the restricted access to this option.

In addition, the federal government have released additional sessions available through the Better Access program. This is available to all people who have been impacted by lockdown restrictions due to the current pandemic. If you have completed all your Medicare sessions for this year (ie 10 rebatable sessions in 1 calendar year), you may be eligible for an additional 10 sessions. Please speak to your psychologist and/or your GP for more information.  

We continue to follow Department of Health guidelines around hygiene and encourage you to do the same.  

  • Cough into your elbow. 
  • Throw away soiled tissues.
  • Wash hands for a minimum 20 seconds regularly, or use hand sanitiser often.
  • Stay home if you are unwell – and please get a Covid test if you have any symptoms. We are ensuring team members remain at home if they are unwell. 

We know this is an extremely difficult time for everyone as we all struggle with the uncertainty and isolation during this pandemic. Many people may be feeling a range of emotions including, increased anxiety, depression, stress, relationship issues, isolation. Please stay as healthy as you can and look after your mental health. We are just a phone call away.

Please be sure to call us on 03 9397 1698 if you have any concerns. Most of our team are working remotely and as a result it may take up to 48 hours to respond to your call or please email us