COVID – 19 Update – Telehealth Face to Face sessions Available

The Victorian government has announced that we may return to face to face counselling, although telehealth where possible is still recommended. There are still restrictions around face to face counselling as it must be in accordance with all Covid safe guidelines. Masks must be worn during face to face sessions. Please speak to your psychologist or our admin staff about how these changes might affect you. We shall keep you updated regarding this as changes become available.

We are keen to continue to support you to feel confident to maintain your focus on your mental health and continue to access the support you are used to receiving from us. We will continue to offer online video conferencing and telephone counselling services (Telehealth). We hope to be able to offer the full face to face counselling services again, once it is safe to do so.

If you do have a session booked for a face to face session, please do not attend the rooms if you have been overseas in the past 14 days, you have any Covid symptoms (flu like symptoms, fever, runny nose, body chills, loss of sense of smell, body aches) or if you have been in contact with anyone who has tested positive for Covid-19. We can arrange a telehealth consultation instead.

In addition, the federal government have released additional sessions available through the Better Access program. This is available to all people who have had a Mental Health Care Plan in place and utilised 10 sessions in the calendar year. If you have completed all your Medicare sessions for this year (ie 10 rebatable sessions in 1 calendar year), you may be eligible for an additional 10 sessions. Please speak to your psychologist and/or your GP for more information.  

We continue to follow Department of Health guidelines around hygiene and encourage you to do the same.  

  • Cough into your elbow. 
  • Throw away soiled tissues.
  • Wash hands for a minimum 20 seconds regularly, or use hand sanitiser often.
  • Stay home if you are unwell – and please get a Covid test if you have any symptoms. We are ensuring team members remain at home if they are unwell. 

We know this is an extremely difficult time for everyone as we all struggle with the uncertainty and isolation during this pandemic. Many people may be feeling a range of emotions including, increased anxiety, depression, stress, relationship issues, isolation. Please stay as healthy as you can and look after your mental health. We are just a phone call away.

Please be sure to call us on 03 9397 1698 if you have any concerns. Most of our team are working remotely and as a result it may take up to 48 hours to respond to your call or please email us