In the wake of community concerns around Covid-19 we are keen to support you to feel confident to maintain your focus on your mental health and continue to access the support you are used to receiving from us.
Psychology services are deemed as essential services and we are open for face to face counselling in addition to our online and telephone counselling services. Please contact us for the latest information regarding Medicare as this is constantly changing.
We are committed to ensuring our team are healthy when they are at work. We are equally committed to reducing your risk of exposure to illness while attending your appointments with us.
We are following Department of Health guidelines around hygiene and encourage you to do the same.
* Cough into your elbow
* Throw away soiled tissues
* Wash hands for a minimum 20 seconds regularly, or use hand sanitiser often
* Stay home if you are unwell – we offer online video or telephone counselling options. We are ensuring team members remain at home if they are unwell.
Our clinicians will continue to offer face to face counselling. In addition, we are offering sessions via telephone or online video sessions.
HOW ARE VIDEO CONFERENCING/PHONE SESSIONS CHARGED?
Sessions fees cover the time spent with your clinician. Therefore, we charge our normal fee for video/telephone sessions. Please check with your private health insurer to access a rebate under these circumstances. Ask our admin team if you’re unsure.
The government has recently announced a new Medicare Item for those diagnosed with Covid-19 and those in high-risk populations. This information is continuing to evolve. Please ask us, if you think you are eligible.
Clients in rural and remote locations may also be eligible for a Medicare rebate for Telehealth (online/or phone) sessions. Please ask us if you think you are eligible.
Meanwhile, please stay as healthy as you can and look after your mental health. We are just a phone call away.
Please be sure to call us on 03 9397 1698 if you have any concerns.